Cancel an Online Booking

 

If a customer makes an online booking (where payment in full has been received) and subsequently contacts you to advise they wish to cancel, you should:

 Cancel with Full or Part Refund

  1. In the Diary screen, locate the booking (or you can Search Customer by name or Booking Reference).

  2. Right click on the booking then from the menu displayed, left click on Cancel Booking.

  3. Click Yes for Are you sure you wish to cancel this online booking?

  4. In the Customer Folio, a 'Product Cancellation Fee' is automatically recorded to balance the account. So if you wish to refund in full or part, click on the Product Cancellation Fee then right click and select 'Delete Expense/Discount'.

    Delete_canc_fee.jpg


    From there you can then record a refund and/or process a smaller Cancellation Fee to balance the account. See Payments/Refunds, or Expenses/Discounts. Here's an example:

    balance_account.jpg
     

  5. Once the Account balances to $0.00 owing by the Customer, the next step is to Close the Account. The booking will be removed from the frontdesk Diary screen.

  6. You can then process the refund or part-refund using the BNZ online merchant facility (please contact the BNZ with any queries regarding this process).

 Cancel with No Refund

  1. In the Diary screen, locate the booking.

  2. Right click on the booking then from the menu displayed, left click on Cancel Booking.

  3. Click Yes for Are you sure you wish to cancel this online booking?

  4. A 'Product Cancellation Fee' is automatically entered in the Folio to balance the amount owing to $0.

  5. The booking will be removed from the frontdesk Diary screen.