If the Export is not successful, you will see a warning showing which stage of the export failed. This warning will usually provide self-explanatory information as to why the export failed.
Here are some common causes of export errors and how to correct them:
Incorrect mapping. An error similar to the following will be shown if:
the mapping entered in Financial Export does not match the corresponding codes/account numbers in MYOB
if you have more than one account/job/card in MYOB with the same name
if the account/job/card is completely missing
In each case, check the relevant mapping
against the MYOB codes and amend.
MYOB connectivity: If the MYOB password has been entered incorrectly
in Financial Export, an error similar to the following may appear.
Check passwords and re-save. A connectivity error may also occur if
the add-on has not been registered correctly, or if ODBC has not been
installed. See Connect System
to MYOB and ensure all steps have been followed.
Error code 105. This is usually caused by an error or anomaly in a particular customer folio. Depending on the nature of the error, you may be able to obtain more details by referring to the MYOB error log which can be accessed by navigating to your MYOB Program Folder and opening the file called MYOBLOG. This will usually contain information on the individual record that has caused the problem. In which case, go back to frontdesk and review the folio to see if there is any unusual data that may have caused the problem.
Invoices created in MYOB show an incorrect date: The date of the invoice created in MYOB should match the date the payment was processed in frontdesk. If this date is different, check that the Short Date and Long Date formats in Regional Settings on your computer match the following formats. Access this by going to your Start Menu then Control Panel then Regional Settings.
