Bookings made online come from the following sources:
Online Distributors you have opted into
The Referral Program, i.e. from your Affiliates.
Bookings made via these channels are automatically placed into your Res booking screens.
When the customer books online, they pay the full value of the selected product at the time of booking.
Payment of the booking amount to you is dependant on your merchant account status. If you are using your own merchant account, payment is made to your bank account within 2-3 days of the booking being made. If you are using the eviivo interim merchant account, payment will be made (minus fees and commissions) at the end of the month that the guest stays.
If you do not need to communicate with your customer prior to arrival, there is no need to take any further action regarding these bookings.
The online payment reconciliation report shows the payments that have been received for online bookings. The purpose of the report is to compare the bookings taken through frontdesk with your bank account statement and reconcile the two.
If you are using the eviivo interim merchant account, you do not receive payment at the time of booking therefore, the payment reconciliation report will not show that a payment has been received.
To view the Online Payment Reconciliation Report:
In Res, click on "Payment Reconciliation" at the top of the screen, and select Online, then View or Print. The resulting report lists any payments made for online bookings.
It is suggested that you reconcile this list of payments against payments received into your bank account.
Search for and view these bookings if required.
If you are using eviivo frontdesk as your online booking system to receive bookings through multiple distribution channels, you may wish to take some rooms off your list of available products for online sales occasionally, i.e. block online customers from booking a product but still allow for offline bookings to be taken.