Products are the types of rooms or other accommodation units that you sell your customers, e.g. "Double Room with Ensuite","Twin Room with Balcony", "2 Bedroom Family Suite ", "Deluxe 2 Night Winter Package", "3 Bedroom Cottage".
An individual Room or Combined Room can be associated with more than one Product, e.g. "Room 1" may be sold as a "Double Room", or "Triple Room".
Each Product has associated Rooms. Rooms are the individual units of accommodation. Most often, these will actually be rooms, but may be, for example cottages, apartments, suites, beds (for a backpacker hostel), powered camp site etc. that make up your accommodation business. Each Room will be given a name, which should be the normal way you refer to each physical room, e.g. "Room 1", "Room 2", "Room 3".An individual Room or Combined Room can be associated with more than one Product, e.g. "Room 1" may be sold as a "Double Room", or "Triple Room".
Within this section of the Online Help Guide, learn how to:
- To change the description, settings, associated Rooms or image of a Product
You will need to consider the following details when creating new Products:
Name: The name or term used to describe the Product to the consumer. This name will be displayed to customers for selection when they are booking online.
Code: The shortened version of the name applied to the Product for internal purposes. Products will be listed in your Diary screen (diary)and your online booking pages in alphabetical order based on the code name. Therefore, it is recommended that the product you wish to appear first (and use most often) is allocated the letter "A" or "1" as the first character of its code name and so on for remaining Products.
Rooms: The individual units that can be sold as part of a particular Product.
Description: What you want customers to know about the Product and what will motivate them to buy. This is the description that the customer will view when booking via online channels including your own website. Type in the description, or copy and paste from your website or other electronic source. You should ensure your description contains at least the following information:
Room Type: General description of room (or other type of accommodation unit) and what makes it special.
Configuration: Number of bedrooms, number of beds, type of beds, what beds in what rooms etc.
Room/unit Facilities: Facilities specific to this type of room/unit.
Inclusions: Any extras that are included in the price of the room, for example breakfast or dinner.
Click on the Manage tab.
Click on Products and Rates in the left hand menu. The Product Overview screen will be displayed. If you have previously created any Products, a summary will be shown.
Click on the Product Name to display Product Configuration details.
This screen details all this Product's associated Rooms and Combined Rooms.
Click on the Manage tab.
Click on Products and Rates in the left hand menu.
Within the Accommodation or Non Serviced Accommodation section of the Product Overview screen, enter the Check in and Check-out Times.
Click Save.
If you have not yet defined the Rooms (inventory
items) that will be associated with this new Product, please do this first
before proceeding with creating the new Product. Click on one of the following
links for instructions: Set
Up Standard Rooms and/or Set
Up Combined Rooms. Once all Rooms are created, proceed as follows:
Click on the Manage tab.
Click on Products and Rates>Product Overview in the left hand menu. If you have previously created any Products, a summary will be shown.
Scroll down and at bottom right, click on the "Add New Product" button and the Product Configuration screen will open. The Product Configuration screen has five parts: Product Description, Settings, Associated Rooms, Supplements and Images.
Enter the Product Description
Enter a Name for the product, such as "Deluxe Double Room with Ensuite". This name will be displayed to customers booking online.
Enter a Code. It is recommended you use 01, 02. etc.(followed by an abbreviated alpha code if required). This determines the order your rooms will appear. For example if you wish the Deluxe Double Room with Ensuite product to display at the top of the list, the code '01DE' could be used.
Select the Type of Product: Normal, Special Offer or Package.
Enter a Description. This is the description that the customer will view when booking online. Type in the description, or copy and paste from your website or other electronic source.
Enter the Product Settings
Select Yes or No for "Is tax exempt". Select Yes if you are not GST registered and/or do not want GST automatically calculated for the prices entered for this Product.
Select Yes or No for "Daily Service Required". If a daily clean or service is included in the price of this Product, select Yes; the Product booked will then appear on the Cleaning Report under "Daily Service".
Enter an amount into "Maximum Occupancy". This is the maximum number of people that this Product can accommodate, e.g. 2 in a Double Ensuite.
Occupancy
Enter the total number of guests for this Product. Note that this capacity relates specifically to this Product and the price being charged for it. For example, you may have Room 1 which actually fits 3 people. It is associated with both the Product called 'Deluxe Poolview Room' and the Product called 'Deluxe Room Dinner Package'. Even though Room 1 fits 3 people, the capacity for 'Deluxe Poolview Room' may be 3 and the capacity of 'Deluxe Room Dinner Package' may be only 2 (because the package price is only for 2 people).
Enter Max Adults, Min Adults and Max Children that the Product can accommodate.
Associate Rooms (or Combined Rooms) with the Product
If you have not yet defined the Rooms (inventory items) that will be associated
with this new Product, please click on one of the following links to do
so before proceeding with the set up of your new product: Set
Up Standard Rooms and/or Set
Up Combined Rooms.
To define which rooms can be sold as this Product, click on Add Rooms.
Click to Save changes.
Click Search and then tick the boxes adjacent to the Rooms that can be sold under this Product heading.
Click Save and you will be returned to the Product Configuration page.
Add Booking Extras
If you have previously defined Booking Extras, ticked to select the ones that can be sold with this Product.
Add images of the Product
At least one image of the product should be displayed to the customer. Click on the "Browse" button beside Picture 1 or Picture 2 and select a jpeg file from your hard drive. Note that the images should be 200 x 133 pixels in size.
Click on the Save button.
To add more Products, start again from step 1. Your new Product cannot be booked until you have defined some prices.
To define prices for your Products, go to Daily Rate Manager and/or Special Offers.
SEE ALSO Product & Room Setup - Accommodation
In Manage, click on Products and Rates>Product Overview from the left hand menu. A summary of previously created Products will be shown in the Accommodation Section on the right.
Click on the Product to be modified.
Make the necessary changes to the Product details, Settings, Rooms or Image.
Click on the ".gif){kind=small}
Save" button.
Click on the Manage tab.
Click on Products and Rates in the left hand menu.
Within the Accommodation or Non Serviced Accommodation section of the Product Overview screen, enter the new Check in and Check-out Times.
Click Save.
In Manage, click on Products and Rates from the left hand menu. The Previously defined Classification will be shown in the Accommodation and/or Non Serviced Accommodation Section.
Select the new Classification from the drop-down box.
Click Save.
In Manage, click on Products and Rates from the left hand menu. In the Product Overview scren, a summary of previously created Products will be shown.
Click on .gif){kind=small}
(Delete) beside the Product to be removed from the system.
Note the warning and confirm deletion. (If you have future bookings for this Product, they will need to be moved or cancelled before you can delete the Product).