Override a Check-In or Check-Out

Override a check-in or check-out in order to change the status of the Customer in the System.

For further information, see also:

• • Check-in a Customer

  • Check-out a Customer

  • Edit a Booking

  • Cancel a Booking

To Override a Check-In:

1. Search for Customer/Booking/Account.

2. In the Customer Folio screen, with Accounts tab selected, click to highlight the relevant account.

3. Click on the "Override Check-In" button from the left hand Account Functions menu. This Customer's status will change to "Not Checked-in".

To Override a Check-Out:

1. Search for Customer/Booking/Account.

2. In the Customer Folio screen, with Accounts tab selected, click to highlight the relevant account.

3. Click on the "Override Check-Out" button from the left hand Account Function menu.  This Customer's status will change to "Checked-in".