This Online User Guide has been designed to step you through the setup and use of frontdesk.
To begin:
Click on a folder from the left-hand side panel and select a topic.
Enter a keyword or phrase into the Search field to find a topic.
If you are unable to find the information you seek in this Online User Guide, please contact the Helpdesk on:
Telephone: 1300 880 683
Email: customerservice@v3leisure.com
Monday to Friday 9:00am – 5:00pm (CST)
Helpdesk Staff can assist with functional, set up, or technical queries.
If you like to learn by seeing the system in action, take a look at the range of 'How To' videos we've compiled. We'll add more as we develop new features and updates. Go to www.v3sales.com and click to access 'Online Masterclass'. Call Helpdesk to obtain a username and password to access this area.
The system has been designed to maximise the efficiency of your travel business by providing a tool that meets all your requirements for distributing products to your customers.
The application has been divided into key areas, accessed by the tabs at the top of the screen:
Res - where reservations and bookings are made and customer information entered
Marketing - where activities aimed at meeting the needs of your customers are performed
Manage - where the set up of business and product information takes place
My Distributors - where you can view and manage your online distribution channels
My Booking Pages - where you can view and customise your online Booking Pages
Click on the corresponding chapter from the Contents section of this guide to learn more about each area.
The following disclaimers apply to the content of the application and this user guide:
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED THIS USER GUIDE AND THE FRONTDESK SOFTWARE TO WHICH IT RELATES IS PROVIDED “AS IS” AND WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, EXCEPT AS MAY BE MANDATED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW VCUBED PTY LTD AND ITS LICENSORS (V3) SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL TERM OF THE SUPPLY TO YOU AND NO USE OF THE USER GUIDE AND FRONTDESK IS AUTHORISED EXCEPT UNDER THIS DISCLAIMER.
THIS USER GUIDE MAY CONTAIN ERRORS, TECHNICAL DEFECTS OR TYPOGRAPHICAL ERRORS AND MAY BE UPDATED OR REPLACED WITH NEW VERSIONS FROM TIME TO TIME. V3 MAY ALSO MAKE CHANGES TO FRONTDESK OR ANY OTHER FUNCTIONALITY DESCRIBED IN THIS USER GUIDE AT ANY TIME.
IN NO CIRCUMSTANCES SHALL V3 BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS PROFITS, SAVINGS, REVENUE, USE, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, DATA, GOODWILL OR OTHER PECUNIARY LOSS), UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY ARISING OUT OF THE USE, INABILITY TO USE, OR DEFECT IN THE USER GUIDE OR FRONTDESK OR ANY OTHER FUNCTIONALITY DESCRIBED IN THIS USER GUIDE IRRESPECTIVE OF WHETHER V3 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
V3 DISCLAIMS ANY WARRANTIES REGARDING THE SUPPLY OF OR PAYMENT FOR GOODS OR SERVICES OR THE SECURITY, RELIABILITY TIMELINESS AND PERFORMANCE OF ANY SUCH SUPPLY OR PAYMENT TRANSACTED, ACCESSED, ENABLED OR ADVERTISED BY OR THROUGH ANY ELECTRONIC PLATFORM TO WHICH THE FRONTDESK MAY BE ENABLED AT ANY TIME. V3 SIMILARLY DISCLAIMS ANY WARRANTY FOR ANY ADVICE OR INFORMATION OBTAINED THROUGH ANY ELECTRONIC PLATFORM TO WHICH FRONTDESK MAY BE ENABLED AT ANY TIME.
YOU UNDERSTAND THAT YOU USE THIS USER GUIDE AND FRONTDESK ENTIRELY AT YOUR OWN DISCRETION AND RISK. YOU SHOULD UNDERTAKE YOUR OWN ASSESSMENT OF THE LEGAL REQUIREMENTS AND BUSINESS AND FINANCIAL RISKS THAT MAY APPLY TO YOUR OWN PARTICULAR SITUATION BEFORE RELYING ON THIS USER GUIDE OR USING FRONTDESK.
V3 SUPPLIES ALL INFORMATION OR ADVICE OBTAINED THROUGH YOUR USE OF ANY TECHNICAL OR OTHER SUPPORT PROVIDED WITH THIS USER GUIDE OR OTHERWISE PROVIDED FOR FRONTDESK INCLUDING TELEPHONE ADVICE, 'HOW TO' QUESTIONS AND SET UP AND INSTALLATION ADVICE WITHOUT WARRANTIES OF ANY KIND.
All references in this user guide to examples and the details included in those examples including names of any type, addresses of any type and products of any type are fictitious and are not intended to refer to any actual person, organisation, product or property or the terms upon which any product or service offer is intended to be made. Examples are included to illustrate the capability of the functionality and are not intended and should not be relied upon as sample terms and conditions for the supply of goods or services to any person.